AI ROBOT in KFC Shanghai

Nowadays, food and beverage industry is growing rapidly with the latest technology. Meanwhile a KFC restaurant in China is now using two robots to help take customers’ orders. The purpose of the robots in its concept store in Shanghai is to bring a fun and high-tech element to the dining experience.

 

 

However, the store is still basically run and staffed by manpower that prepare food and take orders. Nevertheless customers also have the option of carrying on a conversation with one of the robots to place and pay for their order.

The robots, developed by the Chinese tech company Baidu, specialize in understanding human speech. They are largely stationary, with only their bodies turning and heads moving when interacting with a customer.

Moreover, the robots can’t physically take cash or a credit card from the hand of a customer. When a customer wants to pay, the robot displays a QR code that the customer scans with a mobile payment app to complete the transaction. 

Source: http://www.dailymail.co.uk/sciencetech/article-3577192/The-future-fast-food-KFC-opens-restaurant-run-AI-ROBOTS-Shanghai.html

Kindly watch this video:

 

 Source: https://youtu.be/HJNkZ_wWFmc

So far KFC said the reaction from customers has been enormously positive. It sees the robots as a way to engage with young, tech-savvy customers. The concept store also includes tables capable of wirelessly charging cellphones.

KFC has not yet decided if it will install the robots in other locations. The concept store opened in late April 2016. The voice technology behind the robot is called Du Mi which also used in Baidu’s mobile search app.

 

 

In my opinion this technology should be implemented in Malaysia. It is time to bring a fun and high-tech element to the dining experience in our country.